Compliance

At First Choice AI, we consider data privacy to be among the most important security and accountability criteria. Being compliant-ready is our top goal to ensure our customers' peace of mind because handling customers' data is a big responsibility.

ISO27001

A specification for an information security management system to protect confidentiality, integrity and availability of our infrastructure and customer information.

Applicable To
  • CJ1 Cyberjaya, Malaysia
  • CX2 Cyberjaya, Malaysia
  • Aims, KL, Malaysia

ISO27017

A specification for cloud services information security to implement a safe and secured cloud-based environment and reduce the risk of security concerns.

Applicable To
  • CJ1 Cyberjaya, Malaysia
  • CX2 Cyberjaya, Malaysia
  • Aims, KL, Malaysia

PCI-DSS Compliant

The Payment Card Industry Data Security Standard (PCI DSS) is designed to ensure the payment procedure is implemented in a safe and secure environment.

Applicable To
  • CJ1 Cyberjaya, Malaysia
  • Aims, KL, Malaysia
  • Equinix, Singapore (by building provider)
  • Equinix, Hong Kong (by building provider)

SOC 2 Type II

The SOC 2 Type II report covers AICPA's Trust Services Principles and Criteria for Security, Availability, and Confidentiality. This evaluation assesses our design, controls of our system, and operations to ensure the integrity and security of the data management.

Applicable To
  • NovaCloud
  • vCloud
  • CJ1 Cyberjaya, Malaysia

ANSI/TIA-942 Rated-3

The certificate validates our infrastructure is concurrently maintainable. It covers telecommunication infrastructure and other aspects of a mission-critical data center conformed to the standard practice and requirements in providing 24/7 services with no downtime.

Applicable To
  • Aims, KL, Malaysia

Threat & Vulnerability Risk Assessment (TVRA) Compliant

An evaluation to identify and analyze risks associated with attacks against critical assets of a building to provide a solid defensible foundation for our infrastructure and system.

Applicable To
  • CJ1 Cyberjaya, Malaysia
  • CX2 Cyberjaya, Malaysia
  • Aims, KL, Malaysia
  • Equinix, Singapore
  • Equinix, Hong Kong

Disaster Recovery Certified Expert, DRCE

Recognition of our disaster recovery team responsible for planning, developing, and implementing the disaster recovery plan to ensure the data recovery process is seamless and possible.

Applicable To
  • Data Center Engineer, First Choice AI
  • System Engineer, First Choice AI

Uptime Institute Tier III DC on Constructed Design (TCCD)

Our Tier III certified data center includes N+1 Redundancy, a form of resilience that ensures system availability in the event of component failure to implement an uninterruptible power supply (UPS) system in ensuring the server is always on.

Applicable To
  • CJ1 Cyberjaya, Malaysia

Uptime Institute Tier III DC on Constructed Facility (TCCF)

Our Tier III data center is concurrently maintainable. Designed with multiple paths for power and cooling, and redundant systems that allow our team to perform upgrade or maintenance work on the setup without taking it offline.

Applicable To
  • CJ1 Cyberjaya, Malaysia
  • Aims, KL, Malaysia

Green Building Index (GBI) Certified

Malaysia's recognized green rating system promotes sustainability. Our 'green' building is designed for energy and water-efficient in reducing negative impacts and encouraging positive impacts on climate and the natural environment.

Applicable To
  • CJ1 Cyberjaya, Malaysia
  • Aims, KL, Malaysia

Cisco Certified Network Associate (CCNA)

Recognition of our professional network engineers for the Routing and Switching program to enhance the networking knowledge in delivering a better and quality service.

Applicable To
  • Network Engineer, First Choice AI
  • Data Center Engineer, First Choice AI
  • System Engineer, First Choice AI

Information Technology Infrastructure Library (ITIL)

Recognition of our professional network team to deliver the IT service management in terms of best practices, utilizing processes, terminology, and methods to grow and transform a business.

Applicable To
  • Data Center Engineer, First Choice AI
  • Service Management, First Choice AI

VMware Certified Technical Associate (VCTA)

The certification validates our team with the skills and knowledge to perform operational tasks within a virtualized infrastructure, in areas across multi-cloud operations, networking, security, and device management.

Applicable To
  • System Engineer, First Choice AI
  • Technical Specialist, First Choice AI

Cloud Service Alliance (CSA) STAR Level 1

Documentation of security and privacy controls on our cloud offerings against CSA’s best practices via CSA Security, Trust & Assurance Registry (STAR) Self-Assessment delivers industry transparency and provides customer visibility on our cloud security practices.

Applicable To
  • NovaCloud
  • vCloud

NetApp Certified Data Administrator (NCDA) ONTAP

Our team is certified in NCDA (NetApp Certified Data Administrator) ONTAP, equipped to proficiently implement and manage NetApp® data storage solutions across diverse multiprotocol environments.

Applicable To
  • Cloud Specialist, First Choice AI
  • System Engineer, First Choice AI

NetApp Certified Storage Installation Engineers (NCSIE)

Our team holds certifications as NetApp Certified Storage Installation Engineers (NCSIE), demonstrating their expertise in delivering ONTAP® installation services in alignment with NetApp® quality standards and best practices.

Applicable To
  • Cloud Specialist, First Choice AI
  • System Engineer, First Choice AI